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Research Article

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Cross-Cultural Adaptation and Validation of the Portuguese Version of the Physical Therapy Outpatient Satisfaction Survey

Cavalheiro L.M.a,b · Cabri J.M.c · Ferreira P.L.b,d

Author affiliations

aDepartment of Physical Therapy, Polytechnic Institute of Coimbra, College of Health Technology of Coimbra, Coimbra, Portugal
bUniversity of Coimbra, Centre for Health Studies and Research, Coimbra, Portugal
cDepartment of Physical Performance, Norwegian School of Sport Sciences, Oslo, Norway
dFaculty of Economics, University of Coimbra, Coimbra, Portugal

Corresponding Author

Luís M. Cavalheiro

Escola Superior de Tecnologia da Saúde de Coimbra

Rua 5 de Outubro, S. Martinho do Bispo, Apartado 7006

PT–3040-162 Coimbra (Portugal)

E-Mail lmscavalheiro@gmail.com

Keywords: Outpatient satisfactionPhysical therapyMeasuresHealthcare quality

Related Articles for ""
Port J Public Health 2017;35:214–219
https://doi.org/10.1159/000486250

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Abstract

The aim of this study was to adapt and validate the Physical Therapy Outpatient Satisfaction Survey (PTOPS) for the Portuguese culture. This version was obtained by a forward/backward translation, consensus panels, and pre-test. The Portuguese PTOPS was administered to 76 physical therapy outpatients in 10 health services. The content analysis (panels of experts and lay people) and the factor analysis resulted in a reduction of the original 34 items to 28 items that validly identify 3 constructs. The reliability was acceptable for both internal consistency (Cronbach’s alpha = 0.73) and reproducibility (ICC between 0.84 and 0.87), which represent acceptable levels of validity and reliability.

© 2018 The Author(s) Published by S. Karger AG, Basel on behalf of NOVA National School of Public Health

Adaptação e validação intercultural da versão portuguesa do Physical Therapy Outpatient Satisfaction Survey

Palavras chave

Satisfação dos utentes · Fisioterapia · Medidas de resultado · Qualidade dos cuidados ·

Resumo

Foi objetivo deste estudo adaptar e validar para a cultura portuguesa o Physical Therapy Outpatient Satisfaction Survey (PTOPS). Esta versão resultou do processo de tradução, retroversão, painéis de consenso e pré teste. A PTOPS foi administrada a 76 doentes ambulatórios de fisioterapia, em 10 instituições de saúde. Da análise de conteúdo (painéis de peritos e gente comum) e da análise fatorial resultou uma redução dos 34 itens da versão ori­ginal para 28 itens, que identificam validamente 3 constructos. A fiabilidade foi aceitável quer na coerência interna (α de Cronbach = 0,73), quer na reprodutibilidade (ICC entre 0,84 e 0,87). Evidenciando níveis aceitáveis de validade e fiabilidade.



Related Articles:

References

  1. Gassée JP, Dehon M, Meiresonne A: Les plaintes de patient constituent-elles un indicateur utile pour l’amelioration de la qualité des soins? Gestions Hospitalières 1996; 356: 389–392.
  2. Brown K, Sheehan E, Sawyer M, Raftos J, Smyth V: Parent satisfaction with services in an emergency department located at a paediatric teaching hospital. J Paediatr Child Health 1995; 31: 435–439.
    External Resources
  3. Schulmeister L, Quiett K, Mayer K: Quality of life, quality of care, and patient satisfaction: perceptions of patients undergoing outpatient autologous stem cell transplantation. Oncol Nurs Forum 2005; 32: 57–67.
    External Resources
  4. Donabedian A: An Introduction to Quality Assurance in Health Care. Oxford, Oxford University Press, 2003.
  5. Beattie PF, Pinto MB, Nelson MK, Nelson R: Patient satisfaction with outpatient physical therapy: instrument validation. Phys Ther 2002; 82: 557–565.
    External Resources
  6. Keith RA: Patient satisfaction and rehabilitation services. Arch Phys Med Rehabil 1998; 79: 1122–1128.
    External Resources
  7. Monnin D, Perneger TV: Scale to measure patient satisfaction with physical therapy. Phys Ther 2002; 82: 682–691.
    External Resources
  8. Arnetz JE, Almin I, Bergström K, Frazén Y, Nilsson H: Active patient involvement in the establishment of physical therapy goals: effects on treatment outcome and quality of care. Adv Physiother 2004; 6: 50–69.
    External Resources
  9. Roush SE, Sonstroem RJ: Development of the physical therapy outpatient satisfaction survey (PTOPS). Phys Ther 1999; 79: 159–170.
    External Resources
  10. Goldstein MS, Elliott SD, Guccione AA: The development of an instrument to measure satisfaction with physical therapy. Phys Ther 2000; 80: 853–863.
    External Resources
  11. Meadows K, Bentzen N, Touw-Otten F: Cross-cultural issues: an outline of the important principles in establishing cross-cultural validity in health outcome assessment; in Hutchinson A, Bentzen N, Konig-Zahn C (eds): Cross Cultural Health Outcome Assessment: A User’s Guide. Ruinner, ERGHO, 1997, pp 34–40.
  12. Meadows K: Cross-cultural issues in the development and use of health outcome measures; in Long AF, Blitzer E (eds): Health Outcomes and Evaluation: Context, Concepts and Successful Applications. Leeds, University Print Services, 1997, pp 67–78.
  13. Beaton DE, Bombardier C, Guillemin F, Ferraz MB: Guidelines for the process of cross-cultural adaptation of self-report measures. Spine 2000; 25: 3186–3191.
    External Resources
  14. Hunt SM, Alonso J, Bucquet D, Niero M, Wiklund I, McKenna S: Cross-cultural adaptation of health measures. European Group for Health Management and Quality of Life Assessment. Health Policy 1991; 19: 33–44.
    External Resources
  15. Hunt SM: Cross-cultural issues in the use of socio-medical indicators. Health Policy 1986; 6: 149–158.
    External Resources
  16. Hill MM, Hill A: Investigação por questionário. Lisbon, Edições Sílabo, 2002.
  17. Bryman A, Cramer D: Análise de dados em ciências sociais: introdução às técnicas utilizando o SPSS para Windows. Oeiras, Celta Editora, 2003.
  18. Pestana MH, Gageiro JN: Análise de dados para ciências sociais: a complementaridade do SPSS. Lisbon, Edições Sílabo, 2005.
  19. Cohen L, Holliday M: Statistics for Social Scientists. London, Harper and Row, 1982.
  20. Aaronson N, Alonso J, Burnam A, Lohr KN, Patrick DL, Perrin E, et al: Assessing health status and quality-of-life instruments: attributes and review criteria. Qual Life Res 2002; 11: 193–205.
    External Resources
  21. Terwee CB, Bot SD, de Boer MR, van der Windt DA, Knol DL, Dekker J, et al: Quality criteria were proposed for measurement properties of health status questionnaires. J Clin Epidemiol 2007; 60: 34–42.
    External Resources
  22. Portugal, Ministério da Saúde, Instituto Nacional de Saúde: Inquérito Nacional de Saúde: Continente, dados gerais – 98/99. Lisbon, Observatório Nacional de Saúde, 1999.
  23. Portugal, Ministério da Saúde, Direção Geral da Saúde: Elementos estatísticos: informação geral: saúde 2002. Lisbon, Direção Geral da Saúde, 2005.
  24. Labran C: Quels indicateurs de qualité pour les établissements hospitaliers?: une étude internationale. Gestions Hospitalières 1996; 356: 363–369.

Article / Publication Details

First-Page Preview
Abstract of Research Article

Received: August 02, 2016
Accepted: November 27, 2017
Published online: March 01, 2018
Issue release date: June 2018

Number of Print Pages: 6
Number of Figures: 1
Number of Tables: 3

ISSN: 2504-3137 (Print)
eISSN: 2504-3145 (Online)

For additional information: https://www.karger.com/PJP

References

  1. Gassée JP, Dehon M, Meiresonne A: Les plaintes de patient constituent-elles un indicateur utile pour l’amelioration de la qualité des soins? Gestions Hospitalières 1996; 356: 389–392.
  2. Brown K, Sheehan E, Sawyer M, Raftos J, Smyth V: Parent satisfaction with services in an emergency department located at a paediatric teaching hospital. J Paediatr Child Health 1995; 31: 435–439.
    External Resources
  3. Schulmeister L, Quiett K, Mayer K: Quality of life, quality of care, and patient satisfaction: perceptions of patients undergoing outpatient autologous stem cell transplantation. Oncol Nurs Forum 2005; 32: 57–67.
    External Resources
  4. Donabedian A: An Introduction to Quality Assurance in Health Care. Oxford, Oxford University Press, 2003.
  5. Beattie PF, Pinto MB, Nelson MK, Nelson R: Patient satisfaction with outpatient physical therapy: instrument validation. Phys Ther 2002; 82: 557–565.
    External Resources
  6. Keith RA: Patient satisfaction and rehabilitation services. Arch Phys Med Rehabil 1998; 79: 1122–1128.
    External Resources
  7. Monnin D, Perneger TV: Scale to measure patient satisfaction with physical therapy. Phys Ther 2002; 82: 682–691.
    External Resources
  8. Arnetz JE, Almin I, Bergström K, Frazén Y, Nilsson H: Active patient involvement in the establishment of physical therapy goals: effects on treatment outcome and quality of care. Adv Physiother 2004; 6: 50–69.
    External Resources
  9. Roush SE, Sonstroem RJ: Development of the physical therapy outpatient satisfaction survey (PTOPS). Phys Ther 1999; 79: 159–170.
    External Resources
  10. Goldstein MS, Elliott SD, Guccione AA: The development of an instrument to measure satisfaction with physical therapy. Phys Ther 2000; 80: 853–863.
    External Resources
  11. Meadows K, Bentzen N, Touw-Otten F: Cross-cultural issues: an outline of the important principles in establishing cross-cultural validity in health outcome assessment; in Hutchinson A, Bentzen N, Konig-Zahn C (eds): Cross Cultural Health Outcome Assessment: A User’s Guide. Ruinner, ERGHO, 1997, pp 34–40.
  12. Meadows K: Cross-cultural issues in the development and use of health outcome measures; in Long AF, Blitzer E (eds): Health Outcomes and Evaluation: Context, Concepts and Successful Applications. Leeds, University Print Services, 1997, pp 67–78.
  13. Beaton DE, Bombardier C, Guillemin F, Ferraz MB: Guidelines for the process of cross-cultural adaptation of self-report measures. Spine 2000; 25: 3186–3191.
    External Resources
  14. Hunt SM, Alonso J, Bucquet D, Niero M, Wiklund I, McKenna S: Cross-cultural adaptation of health measures. European Group for Health Management and Quality of Life Assessment. Health Policy 1991; 19: 33–44.
    External Resources
  15. Hunt SM: Cross-cultural issues in the use of socio-medical indicators. Health Policy 1986; 6: 149–158.
    External Resources
  16. Hill MM, Hill A: Investigação por questionário. Lisbon, Edições Sílabo, 2002.
  17. Bryman A, Cramer D: Análise de dados em ciências sociais: introdução às técnicas utilizando o SPSS para Windows. Oeiras, Celta Editora, 2003.
  18. Pestana MH, Gageiro JN: Análise de dados para ciências sociais: a complementaridade do SPSS. Lisbon, Edições Sílabo, 2005.
  19. Cohen L, Holliday M: Statistics for Social Scientists. London, Harper and Row, 1982.
  20. Aaronson N, Alonso J, Burnam A, Lohr KN, Patrick DL, Perrin E, et al: Assessing health status and quality-of-life instruments: attributes and review criteria. Qual Life Res 2002; 11: 193–205.
    External Resources
  21. Terwee CB, Bot SD, de Boer MR, van der Windt DA, Knol DL, Dekker J, et al: Quality criteria were proposed for measurement properties of health status questionnaires. J Clin Epidemiol 2007; 60: 34–42.
    External Resources
  22. Portugal, Ministério da Saúde, Instituto Nacional de Saúde: Inquérito Nacional de Saúde: Continente, dados gerais – 98/99. Lisbon, Observatório Nacional de Saúde, 1999.
  23. Portugal, Ministério da Saúde, Direção Geral da Saúde: Elementos estatísticos: informação geral: saúde 2002. Lisbon, Direção Geral da Saúde, 2005.
  24. Labran C: Quels indicateurs de qualité pour les établissements hospitaliers?: une étude internationale. Gestions Hospitalières 1996; 356: 363–369.
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2017, Vol.35, No. 3

June 2018

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